PRIVACY POLICY
Effective date: September 10, 2026
1. Scope
This Privacy Policy explains how Elevate Well LLC, a New York limited liability company operating under the Ray Rolando brand (“Elevate Well,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information through the Ray Rolando suite of online services and funnels, including related landing pages, qualification forms, scheduling pages, digital content, and other websites or online experiences (collectively, the “Site”). It applies when you visit the Site, submit a form, apply for or schedule a discovery call, communicate with us, purchase services, or otherwise interact with our online services.
2. Information We May Collect
Contact information, such as your name, email address, telephone number, mailing address, and similar identifiers.
Application and qualification information, including professional role, business or career information, goals, challenges, responses to qualification questions, and information you voluntarily provide in free-text fields.
Scheduling and communication information, including appointment details, correspondence, call-related administrative information, and communication preferences.
Transaction information related to purchases, invoices, payment status, products or services purchased, and billing records. Full payment-card information is generally processed by third-party payment processors rather than stored directly by us.
Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, approximate location derived from IP, interaction data, and cookie or similar tracking information.
Marketing and attribution information, such as the advertisement, campaign, referral source, or landing page that led you to us and interactions with advertising or marketing communications.
Any other information you voluntarily provide to us.
3. How We Collect Information
We collect information directly from you when you complete forms, schedule calls, communicate with us, make purchases, or participate in services. We may also collect information automatically through cookies, pixels, scripts, analytics tools, server logs, and similar technologies, and receive information from service providers that support our advertising, scheduling, communications, payments, e-commerce, hosting, or analytics.
4. How We Use Information
Contact information, such as your name, email address, telephone number, mailing address, and similar identifiers.
To operate, maintain, secure, and improve our websites, funnels, and services.
To evaluate applications and determine whether a discovery call or service may be a fit.
To schedule and administer discovery calls, appointments, programs, and client engagements.
To respond to inquiries and provide customer or client support.
To process purchases, maintain transaction records, and administer billing.
To send service-related messages, confirmations, reminders, and other administrative communications.
To send marketing communications where permitted by law and consistent with your choices.
To measure advertising performance, understand traffic and conversions, improve campaigns, and perform analytics.
To prevent fraud, abuse, security incidents, and unlawful activity and to comply with legal obligations.
To establish, exercise, or defend legal rights.
5. Cookies, Pixels and Similar Technologies
We may use cookies and similar technologies to provide essential functionality, remember preferences, understand Site usage, measure performance, and—where enabled—support advertising, attribution, and remarketing. Where required, non-essential tracking technologies will be used based on your consent or other lawful basis. You may be able to manage preferences through our cookie-consent tool and through browser or device settings.
Additional information about the cookies and similar technologies used on the Site may be provided through a separate Cookie Policy or cookie-consent tool, which should be read together with this Privacy Policy.
6. Advertising and Analytics
We may use third-party advertising and analytics services to understand how people find and use our Site, measure campaign effectiveness, create or measure audiences, and improve advertising. These providers may receive identifiers, device or browser information, Site interaction information, and conversion events, subject to their own privacy practices and applicable consent requirements.
7. Forms, CRM, Scheduling and Communications
Information submitted through qualification forms, discovery-call applications, scheduling tools, or contact forms may be stored in our customer-relationship-management, scheduling, email, or messaging systems and used to administer your inquiry or relationship with us.
8. Payments and E-Commerce
When you make a purchase, payment and transaction information may be processed by third-party e-commerce and payment providers. We receive information needed to confirm and administer the transaction but generally do not receive or store full payment-card credentials.
9. How We Share Information
We may disclose personal information to service providers and contractors that perform services on our behalf, such as website hosting, CRM, form processing, scheduling, communications, analytics, advertising, payment processing, e-commerce, IT/security, and professional services. We may also disclose information when required by law; to protect rights, safety, and security; in connection with a business transaction; or with your direction or consent. We do not state that we sell personal information for money.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, meeting legal obligations, and maintaining appropriate records of communications and consent. Retention periods vary depending on the type of information and applicable requirements.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Your Choices and Privacy Rights
Depending on where you live, you may have rights concerning your personal information, which may include rights to access, correct, delete, obtain a copy of, or restrict certain uses of your information; withdraw consent; object to certain processing; or opt out of certain targeted advertising, sale, or sharing as those terms are defined by applicable law. We will honor applicable rights and may need to verify your identity before completing a request.
You may unsubscribe from marketing emails using the unsubscribe mechanism in those messages. Where marketing text messages are used, applicable opt-out instructions will be provided. Service or transactional communications may still be sent when necessary to administer an existing relationship or transaction.
13. U.S. State Privacy Disclosures
Residents of certain U.S. states may have additional privacy rights under state law. The availability and scope of those rights depend on the law, the nature of our processing, and whether applicable statutory thresholds or exemptions are met. Requests may be submitted using the contact information below.
14. International Visitors
If you access the Site from outside the United States, your information may be processed in the United States and other countries where our service providers operate. Where applicable law requires safeguards for international transfers, we and our providers will rely on appropriate legal mechanisms.
15. Children’s Privacy
The Site and strategic advisory services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
16. Third-Party Websites and Services
The Site may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
17. Changes to This Policy
We may update this Privacy Policy periodically. We will post the revised version with a new effective date and provide any additional notice required by law.
18. Contact Us
Data Controller: Elevate Well LLC, a New York limited liability company
Privacy questions or requests may be sent to: [email protected]