TERMS & CONDITIONS
Effective date: September 10, 2026
1. Acceptance of These Terms
These Terms & Conditions govern your access to and use of the Ray Rolando suite of online services and funnels, including related landing pages, qualification forms, scheduling pages, digital content, and other websites or online experiences operated by Elevate Well LLC under the Ray Rolando brand (collectively, the “Site”). By using the Site, submitting information, scheduling a discovery call, or purchasing a service through the Site, you agree to these Terms. If you do not agree, do not use the Site.
2. About the Services
The Site provides information about strategic advisory, executive and business guidance, coaching, transformational work, educational content, events, programs, and related services offered by Ray Rolando through Elevate Well LLC (“Elevate Well,” “we,” “us,” or “our”). A discovery call, application, qualification form, or other preliminary interaction does not create an advisor-client, coaching-client, fiduciary, employment, partnership, joint-venture, or other professional relationship.
3. Strategic Advisory Is Not Licensed Professional Advice
Our work may include strategic perspective, pattern recognition, business and executive guidance, coaching, personal development, and transformational inquiry. It is not legal, tax, accounting, investment, medical, psychiatric, psychological, or other licensed professional advice. You remain solely responsible for your decisions, actions, implementation, business operations, finances, health decisions, and results, and should consult appropriately licensed professionals when needed.
4. No Guarantee of Results
No specific result, financial return, business outcome, personal transformation, revenue increase, promotion, relationship outcome, health outcome, or other result is promised or guaranteed. Results vary based on many factors, including the client’s circumstances, decisions, effort, timing, implementation, market conditions, and factors outside our control. Testimonials, case examples, statements about prior client experiences, and descriptions of possible outcomes are illustrative only and are not guarantees of future performance.
5. Applications and Discovery Calls
We may use qualification forms or discovery calls to determine whether there appears to be a mutual fit. We may decline, discontinue, reschedule, or refuse an application or call at our discretion. Submission of a form or scheduling of a call does not guarantee acceptance into any program or engagement.
6. Purchases and Client Agreements
Prices, program structures, session frequency, payment schedules, cancellation terms, refund terms, deliverables, and other engagement-specific terms will be stated at checkout, in an order form, proposal, or in a separate client services/coaching agreement. If an engagement-specific written agreement conflicts with these website Terms, the engagement-specific agreement controls with respect to that engagement.
Unless a purchase page or signed agreement expressly states otherwise, fees paid for advisory or coaching services are final and non-refundable. Rescheduling, missed-session, early-termination, and payment provisions may be governed by the applicable client agreement.
7. Scheduling and Availability
Scheduling is subject to availability. We may reschedule appointments when reasonably necessary. Client-specific cancellation and rescheduling rules are provided in the applicable engagement terms. Nothing on the Site guarantees availability on a particular date or time.
8. Intellectual Property
Unless otherwise stated, the Site and its original content—including text, videos, audio, frameworks, teachings, program names, graphics, logos, downloads, training materials, and other materials—are owned by or licensed to us and are protected by applicable intellectual-property laws. You may use Site content for your personal, non-commercial use only. You may not reproduce, distribute, sell, publish, create derivative works from, record, scrape, train an AI system on, or commercially exploit our proprietary content without prior written permission.
9. Acceptable Use
Do not use the Site unlawfully, fraudulently, abusively, or in a way that interferes with its operation or security.
Do not attempt unauthorized access to accounts, systems, data, forms, or administrative functions.
Do not submit false, misleading, infringing, malicious, or unlawful content or impersonate another person.
Do not use automated tools to harvest, scrape, copy, or systematically extract Site content except as permitted by law or with our written consent.
10. Third-Party Services and Links
The Site may rely on or link to third-party platforms for hosting, advertising, analytics, forms, scheduling, communications, payments, e-commerce, video, social media, and other functions. We do not control third-party services and are not responsible for their independent terms, privacy practices, availability, security, or content.
11. Communications
If you provide contact information, we may use it to respond to you, administer an application or booking, deliver purchased services, and send communications you have requested or otherwise permitted. Marketing email or text communications, where used, are subject to applicable consent and opt-out requirements. Consent to marketing communications is not a condition of purchasing services unless clearly stated otherwise.
12. Privacy and Cookies
Our collection and use of personal information are described in our Privacy Policy. Cookies and similar technologies may be addressed in our Cookie Policy and/or consent-management tool. Those policies are incorporated into these Terms by reference.
13. Confidentiality of Client Work
Public use of the Site does not itself create a confidential professional relationship. Confidentiality applicable to paid client work is governed by the relevant client agreement and applicable law. We may use service providers and internal business personnel as reasonably necessary to administer and improve our services, subject to appropriate confidentiality obligations.
14. Disclaimer of Warranties
To the fullest extent permitted by law, the Site and its content are provided “as is” and “as available.” We make no warranty that the Site will be uninterrupted, error-free, secure, complete, current, or suitable for every purpose.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Elevate Well LLC and its owners, members, managers, principals, officers, employees, contractors, agents, representatives, practitioners, affiliates, successors, and assigns will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, opportunities, data, goodwill, or business interruption arising from or related to use of the Site or reliance on Site content. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
16. Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Elevate Well LLC and its owners, members, managers, principals, officers, employees, contractors, agents, representatives, practitioners, affiliates, successors, and assigns from and against claims, demands, actions, liabilities, losses, damages, judgments, settlements, and reasonable costs and expenses, including reasonable attorneys’ fees, arising out of or relating to your unlawful misuse of the Site, your violation of these Terms, your violation of applicable law, or your infringement or violation of another person’s rights.
17. Changes to the Site or Terms
We may modify the Site, offerings, or these Terms from time to time. The updated version will be posted with a revised effective date. Your continued use of the Site after an update constitutes acceptance of the revised Terms to the extent permitted by law.
18. Governing Law and Disputes
These Terms will be governed by the laws of New York, without regard to conflict-of-law principles. Any dispute not otherwise governed by a separate client agreement will be brought in the appropriate state or federal courts located in Orange County, New York, unless applicable law requires otherwise.
19. Contact
Questions about these Terms may be sent to: [email protected]